Archive for December, 2010

Cory Booker is a Hero, but Could He Have Done More?

December 30, 2010 2 comments

Cory Booker (@corybooker), the mayor of Newark, NJ made headlines recently with his heroic efforts to rescue residents from Snowpocalypse one tweet at a time. Whether its delivery diapers, shoveling entryways, or sending snowplows, he stepped out of bureaucracy to come across as a real, caring human being anxious to aid during a time of crisis. With over 1 million followers, his personal and humble approach touched not only those he helped, but everyone who read his updates.

As I read articles praising his use of social media, there is a side of me that can’t help but think why didn’t he do more with Twitter? Not more in the sense of a kid getting upset for only getting 99 train tracks for Christmas instead of 100 … but more as in why he didn’t take advantage of the golden resource at his fingertips?

Cory Booker, like you and me, is just one man that can only be in one place at one time.

But Cory Booker, unlike you and me, has over one million followers on Twitter.

Delivering food to one house makes for a great PR story, but there are thousands in the same situation. With so many followers, he could have mobilized an army of volunteers. Get a message out and have people organize a coordinated effort; don’t just try to take it on by yourself.

To be fair, he did mention dozens of trucks and hundreds of workers, and he did reference volunteers, and he did encourage people to help…but what if he used his 1 million followers, plus the power of the retweet, to organize a network where people can practically and systematically help those around them?

Imagine what could have happened with city employees working alongside local (and very likely non-local) residents, all made possible because of Twitter?

Again, what Cory Booker accomplished was without a doubt, amazing. His use of Twitter was groundbreaking and a big win for Government 2.0. But imagine how powerful Twitter could be in these situations if it’s used to rally an entire community.

That’s one of the core principles of Web 2.0, isn’t it? One person can do a lot, but a community can do so much more?


Why Publish Paper Reports?

December 2, 2010 2 comments

Every other year, my agency produces a Biennial Performance Report that shows the progress of IT initiatives across state agencies. Traditionally, we have published paper documents with a PDF version for download. This year, we flipped the model on its ear by turning this report into a website.

Biennial Performance Report website

By virtue of being online, there are a number of inherent benefits.

1) Searchable
Perhaps the easiest advantage is the ability to search. Not everyone reads from cover to cover and is often looking for something specific.

The report itself is also searchable. Use SEO best practices and promote with social media and this report might benefit another state looking for examples like cloud-based solutions for building customized applications.

2) Linkable
The ability to embed links is another low hanging fruit. A large part of the report is to highlight what other agencies have done, and many times that agency already has a website/page about it.

You can also link the raw data that fed the analysis of the report. There were volumes of agency data that would have tripled the length had we included them in an appendix. Instead, we built pages for this data, adding a level of transparency that wasn’t there in the past.

3) Readable
Writing for the web is very different from writing for paper. Online text must be short and to the point, which is not always easy.

For example, here is the introductory sentence from a report by a highly respected government publication:

“The interactive and collaborative nature of Web 2.0 tools of which social media is just one category clearly affords governments at all levels a significant opportunity to engage with citizens and the direct and indirect users of their services across a wide array of programs.”

You might lose some readers with this style. Instead, what if you said:

“Web 2.0 allows government to engage with citizens in a variety of ways.”

I don’t think I’ve lost anything besides 32 words. And that’s just the first sentence of a 37 page document.

However, being online poses risks as well.

It better be intiutive
Since websites are blank slates, your information architecture better be clearly and intuitively organized. If users can’t figure out how to navigate your report, you’ve done a disservice to your audience and you’ll end up with a negative user experience and a request for a paper copy (if they still care).

Catering to a general audience
For a paper report, it’s expected that you cater to a specific audience. However, if you want your online report to reach as many viewers as possible, you’ll have to find a way to appeal to the casual reader as well as the researcher digesting every word.

What we’ve done isn’t just a change in media output; it’s a cultural shift in how information is presented and consumed. Some may be turned off by the assortment of options, opting for a tangible document with the linear left-right-top-down approach.

But for others, it’s a step in a direction that makes perfect sense. We as consumers are replacing many analog practices with better, cheaper, and faster alternatives fueled by internet technology. Government should recognize this shift and adapt where it makes sense.

Please take a look through the Biennial Performance Report and let me know what you think. I’d love to hear your suggestions on how we can improve the site.

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